Frequently Asked Questions

How do I cancel a class? From your list of classes, view the class you want to cancel. If you are allowed to cancel this class, you will see a 'Cancel this class' button, which you can press. Your credit will go up by one if it’s in the studio or half if it’s on zoom.

How do I book a class? You need some credit to book a class. If you have no credit, cancel a class first. Click on the 'Book ' link at the top, and you will see a list of all classes. View the class you would like to book. If there are spaces available, you will see a 'Book this class' button on the left of the page, tick the box and scroll down to click the green ‘book’ button.

If a class is full, is there a waiting list?

There is a waiting list facility for classes. You need some credit to use this facility. Click on the ‘Book’ link at the top, and you will see a list of all classes. To the right of the page there is a waiting list column. If the class is full, there is an option to click on ‘+ADD me to the waiting list’. Click on it and if a space becomes available you will be sent an email to the address on the system. You will have 1 hour from the time of the email to book the place. If you don't respond in time, it works through the waiting list until someone books it. If no one books it, it is available for anyone to book.

If you want to take yourself off the waiting list, there is a remove me button.

What if I cancel a class by mistake? Go to "book a class" and re-book it.

I am unable to cancel my class on the system so I don't have any credit. Can you help? In certain circumstances, we can add credit manually. Contact the administrator and explain the situation.

There is no available class at my level this week. Look for another week or consider trying a different level and adjust the exercises where necessary.

How far in advance can I cancel/book a class? Classes in the current course that you have paid for will show as available and so can be cancelled. We release all available zoom spaces at the start of the course, but studio spaces are made available about a week in advance of the class. You may need to use the waiting list if the class you want is unavailable.

How long do credits last? All credits have an expiry date. You can check your credit amount and expiry dates in ‘My Classes’ and click on ‘credit details’.

Credits earned by cancelling classes expire 3 months from the date of your cancelled class.

Some of you buy credits so that you can attend different classes each week, via the swap system, depending on your commitments, rather than being enrolled in a specific class. These credits will be treated differently; currently they expire after 6 months.

I am trying to cancel a class for next term but can't find the class. Why? You have not yet paid for next term so your classes are not yet displayed.

I have paid for next term but it isn't showing. Why? Contact the administrator with details of your payment.

Can I use credits to pay for a new course? No. You may only use them to book extra classes alongside your regular ones.

Can I exchange credits for money? No.

How do I cancel the rest of my course? Please contact the administrator. You may receive a refund for any future classes that can be placed on the swap system so that someone else may take the place, minus an administration fee of £10. 48 hours notice is required. For example, if you contact the administrator on Tuesday morning to cancel the rest of a course on Tuesday evening, you will not receive a refund for that missed class.

I haven't yet registered. How do I do so? Please contact the administrator, they will arrange for an email with your password to be sent from smartbookings.

I have lost my initial password. What should I do? Click the forgotten password link on the login page and instructions on how to reset your password will be sent to you.

I have forgotten my password. What should I do? Click the forgotten password link on the login page and instructions on how to reset your password will be sent to you.

I do not have access to the Internet. What should I do? Contact the administrator who will make alternative arrangements for you to swap classes.

How do I contact the administrator? By email: [email protected] or by phone: 07971 830560.

How much does it cost to use the appointment swapping service? Nothing. It is free.